At Urban Bag Depot, we take pride in delivering your carefully curated accessories with efficiency and care. Our team processes all orders with meticulous attention to detail, ensuring that your items are packed securely and dispatched promptly. Whether you're shopping for everyday essentials or seasonal favorites, our streamlined logistics network guarantees a smooth journey from our warehouse to your doorstep. We partner with trusted carriers to minimize environmental impact while maintaining reliable service standards.
Orders are typically processed within 1-3 business days (excluding weekends and holidays). Delivery timelines vary based on your location and selected shipping method. While most domestic shipments arrive within the estimated window, occasional delays may occur due to carrier volume or unforeseen circumstances. For time-sensitive purchases, we recommend placing your order earlier to account for potential transit variations.
We offer the following shipping options: Standard Shipping (10-15 Business Days): 0-60$; Free (10-15 Business Days): 60$-9999$. Shipping fees are automatically calculated at checkout based on your order's total value and destination. Seasonal promotions may occasionally include free shipping thresholds—check our homepage for current offers.
We currently ship to all 50 U.S. states and over 30 countries worldwide, including Canada, the UK, and most EU nations. Some remote locations or islands may have restricted delivery options. During checkout, our system will automatically notify you if we're unable to deliver to your address. For military (APO/FPO) shipments, please allow additional transit time.
Once your order ships, you'll receive a confirmation email containing your tracking number and carrier information. Click the tracking link to monitor your package's progress in real-time. Our system also updates your account dashboard with shipment milestones. If you haven't received tracking information within 5 business days, please check your spam folder or contact our support team.
While we strive for flawless delivery, occasional delays may occur due to weather events or carrier disruptions. If your tracking hasn't updated for 7+ business days or shows delivery confirmation when no package arrived, please contact us immediately at [email protected] with your order number. We'll initiate a carrier investigation and keep you informed throughout the resolution process.
International customers are responsible for any customs fees, taxes, or import duties levied by their country's regulations. These charges are determined by local authorities and vary based on product value and category. We declare all packages with accurate product descriptions and values to comply with international shipping laws. For estimated duty costs, we recommend consulting your local customs office before placing orders.
